PeopleCert (Axelos)
ITIL 4 Foundation
ITIL 4 Foundation Certification in IT Service Management
The entry-level certification in the world's most widely adopted IT service management framework. Frequently required or preferred for service desk, IT operations, and IT management roles, especially in large enterprises and the public sector.
What's on the exam
ITIL 4 Foundation syllabus (question allocation converted to percentages)
Key Concepts of Service Management
~5 of 40 questionsValue and value co-creation · Services, products, and offerings · Service relationships · Utility and warranty · Stakeholders (customers, users, sponsors)
The ITIL Guiding Principles
~6 of 40 questionsFocus on value · Start where you are · Progress iteratively with feedback · Collaborate and promote visibility · Think and work holistically · Keep it simple / optimize and automate
The Four Dimensions of Service Management
~2 of 40 questionsOrganizations and people · Information and technology · Partners and suppliers · Value streams and processes
The Service Value System and Service Value Chain
~3 of 40 questionsSVS components and purpose · Opportunity, demand, and value · Plan, Improve, and Engage activities · Design & Transition and Obtain/Build · Deliver & Support
Purpose of ITIL Practices (recall level)
~7 of 40 questionsInformation security management · Relationship and supplier management · IT asset management · Monitoring and event management · Release and deployment management · Key terms and definitions
The Seven Key ITIL Practices (in depth)
~17 of 40 questionsContinual improvement · Change enablement · Incident management · Problem management · Service request management · Service desk and service level management
Frequently asked questions
How much does the ITIL 4 Foundation cost?
Fees vary. Pricing varies by region and bundle (exam-only vs. training + exam via PeopleCert and accredited training organizations).
How long is the ITIL 4 Foundation and how many questions does it have?
40 questions — 60 minutes.
What do you need to pass the ITIL 4 Foundation?
65% (26 of 40 questions).
Can you retake the ITIL 4 Foundation?
Retake voucher options available; no mandatory waiting period set by PeopleCert.
What is the best way to study for the ITIL 4 Foundation?
Study the official blueprint, not random material: the exam is weighted by domain (Key Concepts of Service Management ~5 of 40 questions, The ITIL Guiding Principles ~6 of 40 questions, The Four Dimensions of Service Management ~2 of 40 questions, The Service Value System and Service Value Chain ~3 of 40 questions, Purpose of ITIL Practices (recall level) ~7 of 40 questions, The Seven Key ITIL Practices (in depth) ~17 of 40 questions). Spaced-repetition flashcards built domain-by-domain against that blueprint are the most time-efficient way to cover everything the exam tests.
Program in development
We're building a blueprint-complete program for this exam. Meanwhile, explore live programs across 7 exam.
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