Salesforce
Salesforce Administrator
Salesforce Certified Administrator
The baseline Salesforce credential for admins who configure orgs, manage users, and automate business processes. A proven career-switch gateway into the Salesforce ecosystem with no degree requirement.
What's on the exam
Salesforce Certified Administrator Exam Guide
Configuration and Setup
20%Company settings (fiscal year, business hours, currency) · User setup and management · Profiles, roles, and permission sets · Org-wide defaults and sharing rules · Salesforce mobile app configuration
Object Manager and Lightning App Builder
20%Standard and custom objects · Fields and page layouts · Record types and business processes · Object relationships · Lightning app and record page customization
Sales and Marketing Applications
12%Sales process and opportunity management · Products, price books, and quotes · Lead management and automation · Campaign management
Service and Support Applications
11%Case management · Queues and assignment rules · Escalation rules · Salesforce Knowledge and Service Cloud features
Productivity and Collaboration
7%Activity management · Chatter collaboration · Salesforce mobile app features · AppExchange basics
Data and Analytics Management
14%Import and export tools (Data Import Wizard, Data Loader) · Data quality and validation rules · Duplicate and matching rules · Reports and report types · Dashboards
Workflow / Process Automation
16%Flow Builder · Approval processes · Automation use cases and capabilities · Troubleshooting automation
Frequently asked questions
How much does the Salesforce Administrator cost?
The Salesforce Administrator costs $200. Plus applicable taxes; retakes cost $100.
How long is the Salesforce Administrator and how many questions does it have?
60 scored questions plus 5 unscored — 105 minutes.
What do you need to pass the Salesforce Administrator?
65%.
Can you retake the Salesforce Administrator?
Retakes allowed for $100; limited attempts per release cycle.
What is the best way to study for the Salesforce Administrator?
Study the official blueprint, not random material: the exam is weighted by domain (Configuration and Setup 20%, Object Manager and Lightning App Builder 20%, Sales and Marketing Applications 12%, Service and Support Applications 11%, Productivity and Collaboration 7%, Data and Analytics Management 14%, Workflow / Process Automation 16%). Spaced-repetition flashcards built domain-by-domain against that blueprint are the most time-efficient way to cover everything the exam tests.
Program in development
We're building a blueprint-complete program for this exam. Meanwhile, explore live programs across 7 exam.
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