Salesforce
Salesforce Platform Administrator
Salesforce Certified Platform Administrator (formerly Salesforce Certified Administrator)
The baseline Salesforce credential for admins who configure orgs, manage users, and automate business processes. A proven career-switch gateway into the Salesforce ecosystem with no degree requirement.
What's on the exam
Salesforce Certified Platform Administrator Exam Guide (effective December 15, 2025)
Configuration and Setup
15%Company settings (fiscal year, business hours, currency) · User setup and management · Profiles, roles, and permission sets · Org-wide defaults and sharing rules · Salesforce mobile app configuration
Object Manager and Lightning App Builder
15%Standard and custom objects · Fields and page layouts · Record types and business processes · Object relationships · Lightning app and record page customization
Automation
15%Flow Builder · Approval processes · Automation use cases and capabilities · Troubleshooting automation
Data and Analytics Management
17%Import and export tools (Data Import Wizard, Data Loader) · Data quality and validation rules · Duplicate and matching rules · Reports and report types · Dashboards
Service and Support Applications
10%Case management · Queues and assignment rules · Escalation rules · Salesforce Knowledge and Service Cloud features
Sales and Marketing Applications
10%Sales process and opportunity management · Products, price books, and quotes · Lead management and automation · Campaign management
Productivity and Collaboration
10%Activity management · Chatter collaboration · Salesforce mobile app features · AppExchange basics
Agentforce
8%Agentforce capabilities and use cases · Prompts and instructions in Agent Builder · Agent testing and conversation preview · Agent security and permissions troubleshooting
Frequently asked questions
How much does the Salesforce Platform Administrator cost?
The Salesforce Platform Administrator costs $200. Plus applicable taxes; retakes cost $100.
How long is the Salesforce Platform Administrator and how many questions does it have?
60 scored questions plus up to 5 unscored — 105 minutes.
What do you need to pass the Salesforce Platform Administrator?
68% (English exam).
Can you retake the Salesforce Platform Administrator?
Retakes allowed for $100; limited attempts per release cycle.
What is the best way to study for the Salesforce Platform Administrator?
Study the official blueprint, not random material: the exam is weighted by domain (Configuration and Setup 15%, Object Manager and Lightning App Builder 15%, Automation 15%, Data and Analytics Management 17%, Service and Support Applications 10%, Sales and Marketing Applications 10%, Productivity and Collaboration 10%, Agentforce 8%). Spaced-repetition flashcards built domain-by-domain against that blueprint are the most time-efficient way to cover everything the exam tests.
Program in development
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